Vertex Fabrication Canada is committed to protecting your personal information. This policy explains what we collect, why we collect it, and how we use it — plainly and directly.
OVERVIEW
Vertex Fabrication Canada ("Vertex," "we," "us," or "our") operates the website at vertexfabricationcanada.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in the course of operating our business and website.
We are committed to complying with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation. We collect only the information necessary to conduct our business and serve our clients.
By using our Site or engaging with our services, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Site and contact us to discuss any active engagements.
INFORMATION WE COLLECT
We collect personal information only when it is necessary for a specific, stated purpose. The types of information we may collect include:
| Category | Examples | Purpose |
|---|---|---|
| Contact InformationName, email address, phone number | Responding to inquiries and managing client relationships | Required for communication |
| Business InformationCompany name, job title, industry | Understanding client context and project requirements | Optional, provided voluntarily |
| Project InformationSpecifications, drawings, technical requirements | Delivering manufacturing and fabrication services | Required for service delivery |
| Communication RecordsEmails, messages, form submissions | Maintaining accurate project and business records | Business operations |
| Technical DataIP address, browser type, pages visited | Website analytics and security monitoring | Collected automatically via site logs |
We do not collect sensitive personal information such as financial account numbers, government identification numbers, or health information unless explicitly required for a specific legal or contractual purpose, and only with your express consent.
HOW WE COLLECT INFORMATION
We collect personal information through the following channels:
- CONTACT & INQUIRY FORMS — When you submit a form on the Site requesting information, a quote, or a partnership discussion
- DIRECT COMMUNICATION — When you contact us by email, phone, or other direct means
- PROJECT ENGAGEMENT — When you enter into a business relationship with Vertex Fabrication Canada and provide project-related information
- WEBSITE ANALYTICS — Automatically through standard server logs and analytics tools when you browse the Site
- THIRD-PARTY PLATFORMS — Through our CRM and form management tools (Go High Level) when you submit forms embedded on the Site
HOW WE USE YOUR INFORMATION
Vertex Fabrication Canada uses personal information only for the purposes for which it was collected or for directly related purposes. Specifically, we use your information to:
- Respond to your inquiries, requests, and communications in a timely manner
- Provide quotations, project assessments, and manufacturing services
- Manage ongoing client relationships and project records
- Process payments and maintain financial records as required by law
- Improve our website, services, and operational processes
- Comply with legal obligations under Canadian federal and Ontario provincial law
- Protect the security and integrity of our business and systems
- Contact you about relevant updates, service changes, or new capabilities — only where you have consented or where we have a legitimate business reason to do so
We do not use your personal information for automated decision-making or profiling. We do not sell your data. We do not use your information for advertising purposes.
DATA RETENTION
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law.
- Inquiry and contact form submissions are retained for up to 2 years from the date of submission
- Client project records are retained for a minimum of 7 years to comply with Canadian tax and business record requirements
- Website analytics data is retained for up to 13 months
- Email and communication records are retained for the duration of the business relationship plus 3 years
When personal information is no longer required, we take reasonable steps to securely delete or anonymize it. You may request earlier deletion of your information subject to legal retention requirements — see Section 09 for your rights.
SECURITY
Vertex Fabrication Canada takes reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.
These measures include:
- Use of reputable, security-conscious third-party platforms for data storage and processing
- Access controls limiting who within our organization can access personal information
- HTTPS encryption for all data transmitted through the Site
- Regular review of our data handling practices
No method of electronic transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that creates a real risk of significant harm, we will notify affected individuals and the Office of the Privacy Commissioner of Canada as required by PIPEDA.
COOKIES & TRACKING
Our Site may use cookies and similar tracking technologies to enhance your browsing experience and collect basic analytics data. Cookies are small text files stored on your device.
We use cookies for the following purposes:
- ESSENTIAL COOKIES — Required for the Site to function correctly. These cannot be disabled without affecting core functionality
- ANALYTICS COOKIES — Used to understand how visitors interact with the Site (e.g. pages visited, time spent). This data is aggregated and anonymous
- FORM & CRM COOKIES — Set by our embedded form provider (Go High Level) to manage form sessions and submissions
You can control or disable cookies through your browser settings. Disabling non-essential cookies will not affect your ability to contact us or access our content. We do not currently use advertising or retargeting cookies.
YOUR PRIVACY RIGHTS
Under PIPEDA and applicable Ontario privacy law, you have the following rights with respect to your personal information held by Vertex Fabrication Canada:
Request a copy of the personal information we hold about you and how it is being used.
Request that inaccurate or incomplete personal information be corrected or updated.
Withdraw consent for the use of your personal information where consent is the basis for processing, subject to legal or contractual limitations.
Request deletion of your personal information where it is no longer necessary for the purposes collected, subject to legal retention requirements.
File a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe your privacy rights have been violated.
Object to the use of your personal information for direct communications or non-essential business purposes.
To exercise any of these rights, contact us at the details in Section 13. We will respond to all requests within 30 days. In some cases, we may need to verify your identity before processing a request.
THIRD-PARTY LINKS
The Site may contain links to third-party websites, platforms, or resources. These links are provided for convenience and do not constitute an endorsement by Vertex Fabrication Canada.
We have no control over the content, privacy practices, or data handling of third-party sites. Once you leave our Site, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any third-party sites you visit.
CHILDREN'S PRIVACY
The Site and services of Vertex Fabrication Canada are intended for business and professional use. We do not knowingly collect personal information from individuals under the age of 18.
If we become aware that we have inadvertently collected personal information from a minor, we will take prompt steps to delete that information. If you believe a minor has submitted personal information through our Site, please contact us immediately at the details in Section 13.
CHANGES TO THIS POLICY
Vertex Fabrication Canada reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. Updates will be posted on this page with a revised effective date.
We encourage you to review this policy periodically. Continued use of the Site following the posting of changes constitutes your acceptance of those changes.
For material changes that significantly affect how we handle your personal information, we will make reasonable efforts to notify active clients directly via email prior to the changes taking effect.
CONTACT & PRIVACY INQUIRIES
For all privacy-related inquiries, requests to exercise your rights, or concerns about how your personal information is handled, please contact us directly:
If you are unsatisfied with our response to a privacy concern, you have the right to escalate your complaint to the Office of the Privacy Commissioner of Canada:
This Privacy Policy was last reviewed and updated on April 7, 2026.